There are four simple ways to order our products. Please read our Ordering Policies before ordering. Please remember, our prices already include shipping and handling unless otherwise noted:

List Product Code and applicable price of each product you may wish to order. Add price of each product together and mail your check or money order in the final amount with your letter. You may also use your VISA or MasterCard to pay.
List Product Code and applicable price of each product you may wish to purchase and fax it to us. In this case VISA or MasterCard payment will be required.
Simple call us to place your order. Tel.: (604) 271-9414. VISA or MasterCard payment will be required.
E-mail us the list of products you wish to purchase and call us or fax your credit card information. Please do not send credit card information by e-mail for security reasons.

Here is our detailed ORDERING POLICIES. Read it before placing your first order. Thank you.

How to Order
Please provide the following information in your letter or fax when placing your order: your name, address, zip code and daytime telephone number. Indicate the Product Code (P.C.), price and quantity of the product(s) listed in the catalogue or refer to our phone conversation if it is applicable. Specify the issue of the catalogue you are using to order the product. We honor our old list prices for the first 90 days after issuance of a new catalogue. There is no minimum order.

Product Code
Each product is identified with a unique code that will help you to order our products. Interpretation of Product Code:

VBK010 - Can. - $15.00 CND; USA - $10.00 USD; Int. - $15.00 USD

Inquiries can be made on the features of products or to place an order by calling Monday through Friday, 7.30 AM to 9.00 PM Pacific Time (same time as California) to (604) 271-9414. You may also contact us by e-mail at msimics@direct.ca

Powdered and liquid bee venom orders must be received in writing on the letterhead of a medical practitioner, pharmacist, researcher or a laboratory that is certified to work with chemicals. The minimum order is 1.0 g. In special cases exceptions can be made for less than 1.0 g. Orders over 10.0 g of bee venom, must be received before the end of April of each year and require a 50% deposit of their total value. Products will be sent on receipt of full payment. Any order exceeding $500.00 USD must be paid by certified check, bank draft or International Money Order.

Bee venom product* orders must be received in writing on the letterhead or prescription of a medical doctor, dentist, pharmacist, chiropractor, naturopath, holistic medical doctor, acupuncturist, veterinarian, researcher or laboratory. Orders will not be processed without the prescription.

It is suggested that you call before placing your first order. Bee venom products are being shipped as samples for experimental use and research purposes only. They have no commercial value.

* Except creams, honey blends and homeopathic products.

We reserve the right to refuse your order if we believe the products will be used in an unsafe manner.

Summer Orders
Please be advised that every year from early July to the end of August we collect bee venom in Calgary, Alberta and are unable to handle your orders within the usual time. We ask that you place your order before the middle of June and that you order enough to last you until the middle of September. This would help us to organize our service and provide you with a continuous supply of therapy materials and products. Other than in the summer, we will handle your telephone and e-mail inquiries within 24 hours. Thank you.

Pricing Policy
All of our prices include shipping fees unless noted. The price of each product under a specific Product Code is the combination of three factors: the basic sale price of the product; the packaging material cost and the shipping cost. The basic sale price is as marked on a product or the actual market price. Packaging materials are used just on an as needed basis to provide safe shipping to you. Postage fee is as provided by Canada Post with applicable taxes. We do not make a profit on the shipping charges.

Orders are shipped prepaid. You can pay by personal or company check, bank draft or International Money Order made out to Michael Simics or Apitronic Services. We accept VISA and MasterCard. Any order exceeding $500.00 USD must be paid by certified check, bank draft or International Money Order. If payment does not accompany the order, it will not be shipped. Sorry, no C.O.D's.

Checks for orders from the United States and International orders must be drawn on a US bank and made out in US dollars.

We charge $25.00 for returned N.S.F. and cancelled checks or for overlimit payments by credit card.

We do not accept the following payment methods under any circumstances "Western Union Wire Transfer, Western Union Money Order, Cook's Travel Money Order and MoneyGrams."

Credit Cards
You can use your VISA or MasterCard when you order by mail, fax or by simply calling us by phone. If we are not available at the time of your call please leave a message on our answering machine with your name as listed on the credit card, card number, expiration date, your address and your phone number followed the Product Code and quantity of each item you are ordering. We will call you back to confirm your order.

Your credit card invoices will be charged in Canadian Dollars and your credit card company will convert the invoice at the current exchange rate. Your credit card statement will reflect the exchange rate and the final charge in your country's currency. The exact amount in another currency will depend on the rate offered by your credit card company on that particular day. This may result in small differences, plus or minus, to the exact amount listed in this catalogue. If you pay by credit card, all U.S. pricing on this site is an approximation only based on the current exchange rate.

All orders are processed within the delivery time noted in the catalogue. If the ordered products are not available, the customer will be informed of the date of delivery. The customer is responsible for all charges incurred upon importation of goods.

Our prices include shipping and handling fees with regular mail in North America and by airmail for overseas orders unless otherwise stated. Special delivery is available on request and must be prepaid by the customer. Rush Delivery Service is available for a prepaid amount of $25.00 USD.

WARNING: Allow 3-4 weeks for delivery from the time your order is paid. Shipping conditions are out of our control. As regular mail is not traceable, if you wish, you may request and pay for an alternate mode of shipping. We are not responsible for lost or misplaced product.

Prices and availability of products are subject to change without notice.

Return Policy
Apitronic Services deals only with highly specialized products. If you have any questions or concerns about the suitability of our products for your condition, please call before ordering. Apitronic Services does not accept items for return if the customer is unable to use them because of insufficient qualifications, knowledge or experience.
Items may not be returned for credit or exchange without prior authorization, which must accompany all returned goods. Shipment of returned items must be prepaid by the sender. Shipping errors, damaged items or requests to return orders must be reported within 24 hours of receiving the merchandise. Any item which is accepted for return or exchange must be in its original container, unopened and undamaged. (The exception being material damaged in shipping). A 25% service charge will be assessed after the merchandise is received and will be deducted from the amount of your credit.

Nonrefundable Items
Bee venom, bee venom products, wasp venoms, propolis powder, royal jelly powder and special order items like bee venom collector devices and accessories including safety equipment, hard to find books and publications.

Warranty Statement
Apitronic Services guarantees that the product being shipped is brand new and meets the specifications listed in this catalogue. All products are shipped with User Instructions. A Material Safety Data Sheet is provided with all bee venom orders. A Certificate of Origin is available for $100.00 USD.

Professional Service
Apitronic Services is the major continuous supplier of quality honey bee venom in North America. Bee venom is collected yearly from apiaries around Calgary, Alberta, Canada. Over 6,500 bee colonies are available for venom collection in an area environmentally friendly to bees and beekeeping. The rich mixture of wild flowers and cultivated crops of Alfalfa and Clover ensure the collection of an outstanding quality of bee venom. Product quality has our highest priority. We consistently develop new collecting technologies, collector devices and bee venom therapy materials.

Apitronic Services takes pride in announcing the introduction of the first microprocessor (computer) controlled 4th generation bee venom collector device. Developed over 14 years, it has been field tested for the last two. Beginning in 2002, all bee venom for the VeneX product line will be collected with this new, state of the art device. It was developed solely for our own use and is expected to improve the quality of our products.

To ensure the proper use and handling of our products we provide free consultation and technical support to our clients on the products we sell.

Shipping and handling fees and applicable taxes are extra.

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Copyright © 2002 Mihály Simics. All Rights Reserved
Apitronic Services, 9611 No. 4 Road, Richmond, B.C., Canada, V7A 2Z1, Ph./Fax (604) 271-9414
e-mail: msimics@direct.ca | http://www.beevenom.com | http://www.beevenom.net | http://www.apitherapy.net | http://www.corp.direct.ca/beevenom/